SOLAR WARRANTY POLICY
(Supply and installation of solar panels, inverter, and batteries)
This Warranty applies to the supply and installation of the Solar Panel Modules, Inverters, Batteries and Mounting supplied by Illumina Holdings Pty Ltd T/A ILLUMINA ENERGY
|Solar PV Component||Min. Period of Warranty|
|Solar Panel Modules (manufacturing defects)||10 Years|
|Solar Panel Modules (regular performance)||25 Years|
|Mounting Frame||10 Years|
|Retailer Warranty for operation and performance||5 Years|
|*All warranty period counts from the installation date and please refer to the respective manufacturer’s warranty for Panel, Inverter and Battery.|
1 Warranties and return policy.
All the Equipment used at Illumina Energy comes with different manufacturer warranties. These are set out on our website https://illuminaenergy.com.au/.
The data sheets / performance report for each of the products is also listed on our website https://illuminaenergy.com.au/
You acknowledge these warranties are offered to you directly by the relevant manufactures, and not by Illumina Energy.
If you consider that the Equipment does not comply with any warranty provided by the manufacturer, you should contact Illumina Energy in the
first instance. Illumina Energy will provide details of your claim to the relevant manufacturer and will do all things reasonably necessary to provide you with the benefit of the relevant manufacturer’s warranties and to assist you to enforce any warranty claim against the manufacturer. You agree to provide accurate details of your claim to Illumina Energy for the purpose of permitting Illumina Energy to do so.
Notwithstanding the foregoing clauses, Illumina Energy warrants the operation, products, workmanship and performance of the whole system for a period of 5 years following completion of the installation of any Equipment by Illumina Energy or its agents or contractors, allowing for reasonable performance degradation that is in line with the manufacturer specifications.
Illumina Energy warrants that for a period of 5 years following completion of the installation of any Equipment by Illumina Energy or its agents or contractors, the workmanship of those installation services will be of a reasonable standard and consistent with good industry practices. This warranty is in addition to your rights under any Non-Excludable Provision as set out in clause 1.2 below. To make a claim under this warranty, you should contact Illumina Energy by following the contact details in your Quote or by calling Illumina Energy on 1300 490 913 and providing details of the Equipment installed, where and when it was installed and the reasons why you are making your claim.
You agree to permit Illumina Energy and its agents and contractors to have access to the Premises as reasonably required and on reasonable notice to permit the assessment of any warranty claim by you and, if necessary, repair or replacement of any defective installation services or Equipment or repair of your Premises for which Illumina Energy is responsible.
The workmanship warranty covers any defects that arise from the workmanship in installing your solar panels and solar inverter at the premises specified in the solar system installation Agreement.
- For all work except the installation of a switchboard, the workmanship warranty period is 5 years from the date of completion of the installation.
- For work related to the installation of a switchboard, the workmanship warranty period is 1 year from the date of the installation of the switchboard.
Where the workmanship warranty applies, Illumina Energy will either (at it’s discretion and cost):
- re-do or repair the installation; or
- replace any faulty part with a comparable new or refurbished part so that the installation is no longer defective.
This Warranty will only apply to the original installation of the relevant Illumina Energy products and will immediately terminate upon the inappropriate removal/alteration (described in the Limitations and Exclusions section) from the initial installation of such products.
This Warranty will no longer be valid if you fail to comply with all reasonable instructions of Illumina Energy in relation to the operation and care of the solar system.
The customer is eligible to undertake the repair/fix services of an appropriately skilled, trained & experienced technician. In such instances, the customer needs to effectively communicate the nature of the job and qualification details of the electrician beforehand if the work is done within the warranty period.
A photovoltaic Solar Panel Module is not conforming with the Minimum Power Output Warranty, Illumina Energy may at its sole option, use re-manufactured, refurbished, or new parts when repairing or replacing a photovoltaic Solar Panel Module, to bring the aggregate power output to the level required by the Minimum Power Output Warranty. The solar panels removed under this condition will become the property of Illumina Energy.
3 Limitations and Exclusions
3.1 This Warranty will not apply for:
3.2 improper use of the solar system;
3.3 repaired breaks or any damage caused due to works done by an unqualified, unskilled or inexperienced technician;
3.4 your existing electrical installation, wiring or fuse box;
3.5 normal fair wear and tear; corrosion, oxidization, discolouration by mould where it does not impact on the operation and performance of the whole PV system or represent a product defect;
3.6 any malicious damage or abuse;
3.7 damage caused by vermin, animals or pests;
3.8 damage caused by ‘acts of God’, improper voltage or power surges, accidents or other acts beyond our reasonable control;
3.9 any damage to your property caused by the solar system failing or breaking;
3.10 any alterations to your property which are a necessary consequence of the provision of the installation services and was communicated beforehand; or
3.11 any damage of any kind that was not reasonably foreseeable or that could not have been expected to result from:
a). a failure to provide the installation services as required by your agreement with us; and/or
b). the installation services failing to meet any consumer guarantee set out inthe Australian Consumer Law.
4 Claims or Questions
4.1 For any claims or questions in relation to this Warranty please contact:
Suite 44, Ground Floor 470 St Kilda Road, Melbourne VIC 3004
1300 490 913, email@example.com
4.2 Please retain your booking agreement form, as this should be produced to validate a warranty claim.
4.3 If you are not satisfied with your claims from Illumina Energy, you may refer this to an external governing body mentioned below;
Clean Energy Council:
Phone: 03 9929 4100
Address: Level 15, 222 Exhibition Street, Melbourne VIC 3000
Australian Competition & Consumer Commission:
Phone: 1300 302 502
Address: GPO Box 520, Melbourne VIC 3001
Consumer Affairs Victoria:
Phone: 1300 558 181
Address: GPO Box 123, Melbourne VIC 3001